Legal

Withdrawal Instructions

As a consumer, you have a statutory right of withdrawal. Below you will find the full withdrawal instructions and the model withdrawal form.

Last updated: May 2026

This English version is provided for convenience only. The legally binding language of this notice is German. In case of any conflict between the German and English versions, the German version prevails.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. The return of the goods is free of charge for you; we bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery (§ 312g (2) no. 3 BGB).

Note on WhirlBiotic bottles: our products contain live, biologically active microorganisms. They are shipped with an intact original seal. Once the seal has been removed, the product is excluded from the right of withdrawal for reasons of hygiene and health protection. As long as the seal is intact, you may exercise your right of withdrawal in full.

Model withdrawal form

If you want to withdraw from the contract, you may complete and return this form. Its use is not mandatory.

To: Gebrüder Grüske GmbH, Im Stöckig 121, 90765 Fürth, Germany

Email: [email protected]

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.