Shipping & delivery

We ship within Germany and to all member states of the European Union. We do not currently ship to third countries such as Switzerland, the United Kingdom, or Norway.

Within Germany, delivery to a DHL Packstation, a DHL retail outlet, or a designated neighbour is also available.

Within Germany

• 1-litre bottle: €5.00 (incl. VAT)
• 2-litre bottle: free shipping
• 6-litre canister: free shipping
• Multiple items: free shipping as soon as the order contains at least one 2-litre or 6-litre unit

Within the EU

• 1-litre bottle: €5.00 (incl. VAT)
• 2-litre bottle: free shipping
• 6-litre canister: free shipping

We process your order typically 1 business day after receipt of payment and then hand the parcel over to our shipping partner.

Transit time after handover

• Germany: 1–3 business days
• EU member states: 3–7 business days

Delivery times refer to business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed on the next business day.

Shipments are sent via DHL by default. Parcels are insured against loss and damage during transit.

Within Germany you may use the following DHL delivery options:

• Delivery to your address
• Delivery to a DHL Packstation
• Delivery to a DHL retail outlet
• Delivery to a designated neighbour

After receipt of your order, you will receive an automatic order confirmation by email. This confirmation does not yet constitute acceptance of your order.

As soon as your order leaves our warehouse, we will send you a separate shipping confirmation containing a tracking number and tracking link. The contract of sale is concluded with this shipping confirmation.

You can check the status of your shipment at any time using the tracking link provided in the shipping confirmation at DHL.

If the tracking shows no progress for more than five business days, please contact us at [email protected]. We will then initiate a search request with our shipping partner.

Visibly damaged shipment

If the parcel shows visible damage on delivery, please have the damage confirmed in writing by the carrier and accept the shipment only under reservation.

Concealed damage

Please report concealed transport damage to [email protected] within seven days of delivery if possible. Photos of the packaging and the damaged goods help us process the case. Your statutory warranty rights are unaffected.

Lost shipments

If a shipment cannot be delivered, we will file a search request with DHL. We bear the shipping risk until the goods are handed over to you as a consumer (§ 475 (2) BGB).

As long as your order has not yet been dispatched, we can adjust the delivery address or cancel the order. Please contact us as early as possible at [email protected] or by phone at +49 177 6314613.

After the goods have been dispatched, we can no longer change the address. You can in that case request a storage service or redirection to a Packstation directly with DHL.

For any shipping or delivery questions, you can reach us by email at [email protected] or by phone at +49 177 6314613.

Information about returns can be found on the “Returns & complaints” page. The legally binding withdrawal instructions are available under “Withdrawal instructions”.